Privacy Policy
1. Introduction
Welcome to the Sigfox South Africa website. Sigfox South Africa is the licensed national operator of the Sigfox 0G LPWAN network, providing IoT connectivity solutions across South Africa. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all other applicable South African legislation.
2. Information We Collect
We may collect and process the following types of personal information:
- Name and surname
- Contact details (email address, phone number)
- Company name and job title (where applicable)
- IP address and device information
- Website usage data and cookies
- Enquiry and support ticket content
- Any other information you voluntarily provide when contacting us or submitting a form on our website
3. How We Use Your Information
We use your personal information for the following lawful purposes:
- To respond to sales, support, and general enquiries submitted via our contact forms
- To process and manage channel partner applications and relationships
- To provide technical support and log support tickets
- To communicate relevant news, product updates, and resources (where you have opted in)
- To maintain and improve our website and services
- To comply with legal and regulatory obligations
- For any other purpose with your explicit consent
4. Sharing Your Information
We may share your personal information with:
- Service providers and technology partners who assist us in operating our website and business (subject to appropriate data processing agreements)
- Legal and regulatory authorities where required by South African law
- Our channel partners, where your enquiry has been directed to or is relevant to a specific partner, only with your knowledge and consent
- Other third parties only with your explicit consent We do not sell your personal information to third parties.
5. Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights Under POPIA
As a data subject, you have the right to:
- Be notified when we collect your personal information
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Restrict processing in certain circumstances
- Withdraw your consent at any time where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at the details provided in Section 10 below.
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, understand how our website is used, and improve our services. When you visit our website, you will be presented with a consent management tool allowing you to accept, deny, or customise your cookie preferences across the following categories:
- Functional – strictly necessary for the website to operate
- Preferences – to remember your settings
- Statistics – anonymous usage analytics
- Marketing – to support advertising and tracking across websites
You may update your cookie preferences at any time via your browser settings or the consent tool on our website.
8. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer required, we will securely delete or anonymise it.
9. Links to Third-Party Websites
Our website contains links to third-party websites, including the global Sigfox platform at build.sigfox.com and sigfox.com. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Sigfox South Africa Email: sales@sigfoxsa.co.za Phone: +27 (0) 10 497 5432 Website: www.sigfoxsa.co.za Office Hours: 08:00 – 17:00
This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). It is recommended that this policy be reviewed by a qualified South African legal professional to ensure full compliance with all applicable laws and regulations.